We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We are constantly vigilant for credit card or other fraud. If you have any reason to seek the return of money paid, please contact us in the first instance rather than your credit card issuer.
Although every effort is made to ensure the security of our data, information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
In the unlikely event that this policy should change in the future, we shall provide you with notification.
Here is a list of the information we collect, and why it is necessary to collect it:
1 Basic identification and contact information, such as your name and contact details.
This information is used:
- 1.1 to provide you with the services which you request;
- 1.2 to maintain our accounts;
- 1.3 for billing;
- 1.4 to enable us to answer your enquiries;
- 1.5 for verifying your identity for security purposes;
- 1.6 for marketing our services and products;
- 1.7 to help make our web site as useful to you as possible;
- 1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide statistical information, for example relating to demographics or usage of a particular page or service.
2 Your IP Address, domain name and e-mail address.
This information is recognised by our servers and the pages that you visit are recorded.
The information will be used:
- 2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
- 2.2 to send you news about the services to which you have signed up;
- 2.3 to tell you about our other services.
3 Financial information, including credit card details.
This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a page certified as secure by RapidSSL. You will note that this page has a web address starting “https”, not “http”. The additional “s” denotes its secure status. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to our contracted merchant service provider, Sage Pay, who automatically arranges the transfer from your bank account to ours. Your full card details are never stored on our servers.
4 Information volunteered by you.
Information volunteered by you for a particular purpose, for example a survey, competition, or order form. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only when it is in accordance with the purpose for which you volunteered the information.
5 Business information.
This is information given to us in the course of your business and ours such as in relation to your order. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
6 Disclosure to Government and their agencies.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
7 Information request.
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
Dog Food Heaven, 43 Sunny Road, Southport, Merseyside, PR9 7LX. UK